To ensure the safety and reliability of the production process, reliable quality，We have perfect operating procedures and operating procedures，Strictly follow the production process，Products and services fully passed the ISO9001 international quality system certification。
You can call the customer service call center of Wixhc：0086-28-67877153Or official Facebook、WeChat public account、QQ online customer service, etc., understand the complete after-sales process, and you can follow the process。
1. Use 433MHZ ISM frequency band for wireless data transmission。
2. Automatic frequency hopping like Bluetooth,Ensure stable and reliable data transmission。
3. GFSK code. Compared with infrared remote control,Long distance for remote operation，Non-directional，Strong penetrating ability! Low bit error rate，Safe and reliable。
4. Simple operation,Timely control. The user does not need to perform control operations next to the operation panel,You can hold the remote control to control freely beside the machine tool,Deal with emergency situations in processing in a timely manner. The operating user does not need to understand too many functions of the CNC system,You can control the machining of the machine with the remote control。
5. Increased the flexibility of the control system,Expanded user input interface。
6. With DLL secondary development function. Different CNC machining systems only need to connect DLL,Can have the remote control function。
Strong R&D team and rich R&D experience-Wixhc has a strong R&D team，The team members all have PhDs、master's degree，And in wireless transmission、Accumulated rich R&D and design experience in CNC motion control and other fields。Complete after-sales service and technical support team-professional technical engineers receive feedback from customers such as calls and reply to customers in time or rush to the customer site to implement solutions for customers。
We respect the personality of team members，Value the different ideas of members，Stimulate the potential of employees，Really make every member participate in team work，Risk sharing，Benefit sharing，work cooperatively，Complete team work goals。We rely on "professional、Focus、Concentrated" corporate philosophy，Reasonable allocation of people、fiscal、Material resources are fully mobilized to stimulate the enthusiasm and creativity of team members，Use team wisdom、Member strength to the extreme，The scale effect that drives the greatest geometric multiplication。
From the day you purchase the core synthesis product，Enjoy 1 year warranty after-sales service，But need to follow the following principles：
1. Can show the company's valid warranty card。
2. The product has not been disassembled by itself，Repair，Refit，QC mark is intact。
3. The product is used under normal conditions，Quality problem。
After-sales service has 15 days of quality problems and unconditional renewal service、12Free maintenance service within one month warranty、Company product purchase consulting services and customer service call center intimate services and technical consulting services。
Why do we need Wixhc core synthetic wireless remote control? Or what are the benefits of using Wixhc wireless remote control?
1. It can take a wire handwheel for manual movement and testing of the machine tool。
2. It comes with a real-time LCD display,You can know the current processing status and coordinate position from the display。
3. It is wireless,More convenient to use。
4. It has dozens of key input,You can simplify、Cancel or extend the input on the MDI operation panel。
5. The remote control can make the use of the CNC machining system easier and more convenient。
Synthetic Technology is a research and development、produce、A modern high-tech enterprise integrating sales，Focus on wireless data transmission and CNC motion control for more than 20 years，Dedicated to industrial remote control、Wireless electronic handwheel、CNC remote control、Motion control card、Integrated CNC system and other fields。
We are in the CNC machine tool industry、Carpentry、Stone、metal、Glass and other processing industries provide customers with core technology competitiveness、low cost、high performance、Safe and reliable products、Solutions and services，Open cooperation with ecological partners，Continue to create value for customers，Unleash wireless potential，Enrich team building life，Stimulate organizational innovation。
Most of our company's products have applied for and obtained appearance patent protection by the State Intellectual Property Office，Unique in the market，Exclusive appearance，Perfect ergonomics。
Simultaneously，We can customize according to customers，Meet their different needs。Not only the appearance can be customized，Product functions can also be customized according to customer needs。
In order to improve the quality of our products and quickly respond to customer feedback quality issues，The company has a sound feedback and tracking mechanism for customer quality issues。Customers can contact sales staff if they have any quality problems、After-sales service department、Technical Support，Our service staff provide you with professional services。You can also contact the core technology customer service call center：0086-28-67877153。
The company has established a product quality information and quality information feedback system，Carry out system-wide scientific management of products ,Accurately grasp the quality of products ,Analyze the law of product quality changes ,Realize closed-loop control of product quality ,Ensure the good condition of the product ,Improve product quality and service life, etc.。
Quality problem，Not covered by warranty；But it can be repaired for a fee：
1. Can’t show our company’s valid warranty card。
2. Faults caused by human factors，Product damage。
3. Disassemble by yourself，Repair，Damage caused by modified products。
4. Exceeded the effective warranty period。
Sorry，Because the after-sales service process is for all regions of the world，Relative maintenance process and inspection and testing links are more，under normal circumstances，We promise that the repair parts will be completed in about 3 working days from the day of the after-sales service department.，Thank you for your understanding。If your repair parts are urgent，You can also coordinate with our after-sales maintenance service department feedback。
Provide 7*24 hours professional service。Complete after-sales service and technical support team-professional technical engineers receive feedback from customers such as calls and reply to customers in time or rush to the customer site to implement solutions for customers。
There will be no instability；Interference with wireless connection，Will not cause the machine tool to continue to move，Will not cause abnormal operation of the machine tool。 Machine tools are originally industrial processing，High-precision products，When we change the wired handwheel to the wireless transmission mode，Our engineers have already considered the unstable reliability of wireless；We use our patented smart wireless transmission protocol，Ensure wireless stable and reliable transmission，Ensure that data is not lost，Even if the data is lost，It will not cause the wrong operation of the machine tool，Even keep running。
Our wireless transmission ensures the stability and reliability of data transmission，So that within the normal communication distance，No data will be lost。How is this done?
1.Data retransmission method ensures the stability and reliability of data。
2.Frequency hopping，Can effectively avoid interference，Ensure the stability and reliability of data 。
Core Synthes Technology has focused on wireless transmission and CNC motion control for more than 20 years，Accumulate in more than 40 countries around the world、150Multiple industries、Typical applications of thousands of customers。Our professional technical ability and experienced R&D team，It is your CNC numerical control system to provide the most suitable solution and product guarantee。
up to now，The company has obtained a total of 19 patents authorized by the State Patent and Intellectual Property Office，Several patents are pending。patented technology,Industry knowledge and analytical advantages will further accelerate the activities of Core Synthesizer in the CNC field where it is good at。